Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Ada, the leading provider of artificial intelligence (AI) customer service chatbots, along with Zendesk, a customer service and engagement platform announced a deep integration that will greatly improve customer and agent experiences by enabling a symbiotic relationship between AI and human agents. Continue reading Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Genesys Announces New Integration with Google Cloud Contact Center AI

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is announcing its partnership to integrate with Google Cloud’s new Contact Center AI solution. The integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster while improving customer satisfaction, sales, employee efficiency and more. Continue reading Genesys Announces New Integration with Google Cloud Contact Center AI

Twilio Announces New Integration with Google Cloud Contact Center AI

Twilio, the leading cloud communications platform announced the company has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, the first fully programmable cloud contact centre platform. Google Cloud’s Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Twilio Announces New Integration with Google Cloud Contact Center AI

RingCentral Announces New Integration Plans with Google Cloud Contact Center AI

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced plans to integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading RingCentral Announces New Integration Plans with Google Cloud Contact Center AI

Appian Announces New Integration with Google Cloud Contact Center AI

Appian announced integration with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve customer service experience and the productivity of contact centers.This further demonstrates Appian’s commitment to delivering an integrated customer experience across channels and customer touchpoints with Appian’s Intelligent Contact Center™ (ICC) Platform. Continue reading Appian Announces New Integration with Google Cloud Contact Center AI

TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands announced that Everest Group has positioned the company as a Leader in the Contact Center Outsourcing (CCO) – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018. Continue reading TTEC Achieves Leader Position in Everest Group’s PEAK Matrix™ for Contact Center Outsourcing Service Providers