From Glasgow to Durban – KURA (CS) continues expansion

Glasgow based, contact centre specialist Kura (CS) Limited and Trident Investments announce their joint venture based in Durban, South Africa. The business currently services clients in both the UK and Australia and will be called “Kura South Africa”. It employs around 100 people and has aspirations to grow substantially in the years ahead. The JV will invest significantly in both people and technology. Continue reading From Glasgow to Durban – KURA (CS) continues expansion

Diabolocom helps PhotoBox enhance its customer experience

PhotoBox, the European market leader for customisable photo products, boasts 30 million customers across 12 countries. Due to the personalised and emotive nature of the product, the company sees dramatic increases in website traffic during seasonable peaks including Easter, Christmas, Valentine’s Day, Mother’s and Father’s Day and other holidays. Continue reading Diabolocom helps PhotoBox enhance its customer experience

Optimising the workforce is about being open to the power of cloud technology, says Aspect Software

As organisations face an increasingly urgent need to make their workforces more productive, technology is often touted as a powerful enabler of greater efficiency and improved employee morale. While this is certainly true, this can only be effectively achieved if workers have access to tools that are optimised to the specific needs of the business and the people within it, and if these tools embrace the flexibility that modern business demands. This is according to Aspect Software. Continue reading Optimising the workforce is about being open to the power of cloud technology, says Aspect Software

Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma

Geomant has nearly 20 years’ experience delivering systems integration to businesses around the world, enabling them to deliver exceptional customer service through their contact centres, and the launch of Gemma, their showcase FAQ chat bot, is evidence of a keen eye on the future and the development of exciting new technologies. Continue reading Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma

QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys

QPC, the specialist contact centre services and solutions company, has expanded its EMEA presence with the appointment of Genesys specialist Craig Stevenson as Senior Technical Consultant. Continue reading QPC expands EMEA presence with appointment of Senior Technical Consultant to support growth plans in strategic partnership with Genesys

New Tele2 app that gets smarter thanks to IBM Watson Assistant

Tele2 is the first provider in the Netherlands to introduce a self-service app that literally and metaphorically listens to customers for all its customers with a mobile subscription. In addition to the usual navigation, customers can ask the MyTele2 app in simple Dutch via chat questions. The app has been developed together with customers and on the basis of their wishes. Continue reading New Tele2 app that gets smarter thanks to IBM Watson Assistant

Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion

A leader in the emerging Visual IVR industry focused on enhancing customer service and reducing costs at the contact center, Zappix Inc. has announced a partnership with Synergy Organisational Solutions of the UK, a part of the Zappix global growth plan. The partnership aims to grow awareness around Visual IVR technology and the benefits the platform offers to businesses. Continue reading Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion

RingCentral retains UK G-Cloud certification to support UK public sector transition to the cloud

RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been approved by The Crown Commercial Service (CCS) to join the latest iteration of the G-Cloud 10. Continue reading RingCentral retains UK G-Cloud certification to support UK public sector transition to the cloud

Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award

Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards gala held the 28 of June in Madrid. This event recognizes the most outstanding companies and solutions in the Spanish customer service industry. Continue reading Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award