DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Process Automation (CPA). It enables complete resolution of customer support cases, from an incoming customer query all the way through its resolution in a company’s back-end systems. Continue reading DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case Resolution
Daily Archives: July 19, 2018
The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics. Continue reading The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Capita awarded contract by Southern Water
Capita has been selected by Southern Water as its new customer services Managed Service Provider in a contract worth £30m over the initial five-year term with an option to extend for a further three years. Continue reading Capita awarded contract by Southern Water
Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone
NICE inContact, a NICE business, announced that a top five U.S. financial institution with global operations has selected NICE inContact CXone, the world’s #1 cloud customer experience platform, for a comprehensive transformation to the cloud with a 4,000 seat deployment. Continue reading Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone
Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises launched the Pega Digital Experience API, a set of design and application development capabilities that allows organizations to provide elegant and powerful digital experiences on any web or mobile channel. Continue reading Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces