eGain, the leading provider of cloud-based customer engagement solutions announced its integration with Apple Business Chat. Continue reading eGain Enables Conversational Customer Service Through Apple Business Chat
Neil Hammerton, CEO, Natterbox… Continue reading We’re in danger of losing our softer side of customer service
Swyx Group merges with the Within Reach Group (WRG), parent company of Voiceworks and creates the European market leader for innovative communication services. At the same time, the new Group is acquiring the French Centile Telecom Applications, a leading provider of fixed-mobile convergence platforms for service providers and mobile network operators. Continue reading Swyx and Voiceworks announce merger and the acquisition of Centile, creating a European Unified Communications Champion.
Mitel®, a global leader in business communications announced a pan-international partnership with Westcon-Comstor, a worldwide leading technology distributor. Westcon will distribute Mitel’s entire portfolio of communications and collaboration solutions across EMEA1 and South Pacific2 markets. Continue reading Mitel Optimizes Its Go-to-Market Strategy in EMEA & South Pacific; Signs Partnership With Westcon-Comstor
CounterPath, a global provider of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and service providers announced a signed agreement with a leading contact center solution provider to deploy CounterPath’s Hosted Stretto Platform™ for provisioning, voice quality monitoring, and remote support. The deployment is expected to grow over the coming months as usage expands to cover their install base of Bria Unified Communications clients. Continue reading Leading Contact Centre Solution Provider Signs Agreement with CounterPath for Hosted Stretto Platform™ Services
JetSense, designer of integrated customer service solutions, has developed a machine learning platform that enables companies to significantly improve sales with minimal up-front costs. JetSense offers the unique advantage of building and managing customer service OmniBots in tandem with its own live agents who support and improve the chatbot, delivering reliable, artificial intelligence (AI)-driven conversations through any media channel (e.g., website, text, social media, messaging app, Alexa). Clients typically see conversion rates increase upwards of 15 times. Continue reading JetSense Launches Performance-Based AI Chatbot Platform to Optimize Consumer Experience