Optimizely®, the leading digital experience platform (DXP) provider, announced it has entered into a strategic partnership with Google Cloud, which includes moving its market-leading experimentation solutions to Google Cloud. The multi-year agreement indicates a commitment by the two companies to collaborate on innovative opportunities and bring advanced, digital-first marketing solutions to market. Continue reading Optimizely and Google Cloud Partner to Drive Joint Innovation & Next-Gen Experimentation →

PCI Pal® – the global provider of cloud-based secure payment solutions – announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal services. Continue reading PCI Pal® Announces New Global Partnership with VoiceFoundry, a TTEC Digital Company →

Software solutions company Dataphiles has announced the expansion of its partnership with global cloud communications provider Infobip, utilising its entire SaaS portfolio to provide revolutionary patient experiences across channels including LiveChat, SMS and email. Continue reading Dataphiles and Infobip take patient comms to new heights by evolving channel partnership →

Omnix International, a leading provider of end-to-end digital solutions in the Middle East, will join forces with DRUID, a leader in conversational AI technology for enterprise productivity, to accelerate the region’s digital transformation journey. Continue reading DRUID to accelerate digital transformation in the Middle East via a strategic partnership with Omnix International →

Zappix, the leading On-Demand Visual Self-Service Provider, announced a partnership with Premiere Response, a leading domestic omnichannel BPO that supports the world’s most trusted brands. The collaboration allows the two companies to offer enterprise brands comprehensive and seamlessly paired visual self-service solutions alongside the high-touch care delivered by expertly trained customer service representatives for which Premiere Response is known. Continue reading Zappix and Premiere Response Partner to Deliver Omnichannel Visual Self-Service Customer Care →

Puzzel, the leading European provider of cloud-based contact centre solutions, announced its partnership with innovative UK provider of Conversational AI solutions, Humley. The addition of Humley to Puzzel’s marketplace will enable businesses to transform their customer experience through enhanced self-service. Continue reading Humley Partner with Puzzel to Deliver Enhanced Customer Experiences with Conversational AI →