Category Archives: Partnerships

Aspect Software Adds CrossRealms as Latest North America Channel Partner

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions announced the addition of CrossRealms, a leading managed solutions and systems integrator as a new North America channel partner. Continue reading Aspect Software Adds CrossRealms as Latest North America Channel Partner

Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office and award-winning cloud solutions and TantaComm, a leading global provider of secure customer interaction recording and performance management solutions for contact centers of all sizes, today announced the release of TantaComm Manage, a workforce management suite, powered by Aspect Workforce Management. Continue reading Aspect Partner TantaComm Announce Launch of TantaComm Manage, Powered by Aspect Workforce Management

Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Nimble, a leader in social business relationship management, today announced a new integration with Talkdesk, which will automatically pair everything from a customer’s contact history—including tickets, notes and cases from helpdesk systems—with the rich customer data provided by a Nimble contact record for efficient business engagement. By allowing users to update and manage their tasks and contacts between both platforms, the integration allows businesses to effectively create virtual, social call centers for sales teams. Continue reading Nimble Partners with Talkdesk to Create Social Call Center for Sales Teams

Centile Telecom Applications and snom join forces to offer Unified Communications to UK providers

snom technology AG, leading developer and manufacturer of IP handsets and Centile Telecom Applications, the leading European Unified Communications platform developer, today announced their partnership to deliver business-class Unified Communications services to operators and services providers in the UK. Continue reading Centile Telecom Applications and snom join forces to offer Unified Communications to UK providers

Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions

Symitar®, a Jack Henry & Associates, Inc. ®, company, and Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner, today announced a strategic partnership that positions Adapt as Symitar’s unified contact center partner serving credit unions. Continue reading Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions

comScore and Acxiom to Make Real-Time Multi-Channel Marketing Measurement a Reality

comScore, Inc., a leader in measuring the digital world, and Acxiom®, the leading enterprise data, analytics and software-as-a-service company, today announced a strategic partnership to enhance the granularity and speed of delivering their respective audience reporting and 1:1 multi-channel marketing capabilities. Continue reading comScore and Acxiom to Make Real-Time Multi-Channel Marketing Measurement a Reality

Westcon Group Signs Distribution Agreement With AltiGen Communications

AltiGen Communications, Inc., a leading provider of Microsoft-based Unified Communications solutions, is pleased to announce that Westcon Group, a value-added distributor of category-leading unified communications, network infrastructure, data center and security solutions with a global network of specialty resellers expanded its unified communications portfolio to include AltiGen’s MaxACD contact center for Lync solution. This agreement allows EMEA partners to accelerate growth of Microsoft Lync in their customers’ contact centers. Continue reading Westcon Group Signs Distribution Agreement With AltiGen Communications

Centile Telecom Applications and snom join forces to offer Unified Communications services

snom technology AG, leading developer and manufacturer of IP handsets and Centile Telecom Applications, the leading European Unified Communications platform developer, today announced their partnership to deliver business-class Unified Communications services to operators and services providers in the UK. Continue reading Centile Telecom Applications and snom join forces to offer Unified Communications services

Cyara Announces BrightContact As Its First Expert Partner in Central Europe

Cyara announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact centre implementations enabling organizations to deliver precisely the customer experience they have designed. Cyara has recruited a number of partners worldwide, but BrightContact is the first European partner to incorporate Cyara’s comprehensive, automated contact centre testing software into its unique Customer Experience Innovation Lifecycle. Continue reading Cyara Announces BrightContact As Its First Expert Partner in Central Europe

Aspect Software and Call Design announce UK channel partner agreement

aspect-logo-std-full-RGBLeading customer contact specialist, Aspect Software, has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for workforce optimisation. Call Design’s extensive expertise in workforce and back office optimisation will extend and enhance Aspect’s ability to deliver improved returns for customers in the UK. Continue reading Aspect Software and Call Design announce UK channel partner agreement