Category Archives: Partnerships

Altivon Selects Vidyo Platform for Integration into Interactive Intelligence Contact Center

PRESS RELEASE: Altivon announced today that it has added the VidyoWorks™ platform from Vidyo to its contact center offering to provide easy to use, HD multi-party video conferencing. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences. Continue reading Altivon Selects Vidyo Platform for Integration into Interactive Intelligence Contact Center

Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience

PRESS RELEASE: Virtual Hold Technology (VHT), a global leader in multichannel customer callback solutions, announced today that Altivon, a leader in contact center solution design, implementation and support, has become an authorized Virtual Hold Technology reseller partner. Continue reading Virtual Hold Technology and Altivon Partner to Eliminate Hold Time and Improve the Customer Experience

Mattersight Announces Altivon as a New Channel Partner

PRESS RELEASE: Mattersight Corporation, a leading provider of enterprise analytics, today announced that it has partnered Altivon, an Interactive Intelligence partner focused on designing, implementing, and supporting contact center solutions, to resell its Predictive Behavioral Routing solution. Mattersight® Predictive Behavioral Routing matches customer calls with the best available contact center agent based upon communication preferences, personality, and other behavioral characteristics. Continue reading Mattersight Announces Altivon as a New Channel Partner

“The World’s Our Oyster” – IVR Language Barriers Fall as SpeechStorm Partners with GM Voices

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm today announces its partnership with GM Voices , the world’s largest producer of professionally-recorded voice prompts for automated technologies and an expert in the provision of translation and localization services. Continue reading “The World’s Our Oyster” – IVR Language Barriers Fall as SpeechStorm Partners with GM Voices

Aptean Partners with Qlik for Advanced Business Intelligence

PRESS RELEASE: Aptean announced a strategic OEM partnership with Qlik (NASDAQ: QLIK) to power Aptean Analytics—Business Intelligence (BI) dashboards and analytics for a wide range of vertical markets, including Process Manufacturing, Discrete Manufacturing and Financial Services. The Aptean Analytics product offerings are powered by the QlikView Business Discovery platform. QlikView has been widely recognized by global customers and leading industry analyst firms for its growth and leadership within the self-service BI industry. Continue reading Aptean Partners with Qlik for Advanced Business Intelligence

Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision

EnghousePRESS RELEASE: Enghouse Interactive, a leading interaction management solutions provider, has announced the launch of its new EMEA Partner Programme. The programme comprises a select group of Enghouse Interactive partners, which buy-in to the company’s strategic vision and roadmap and can align resources to support it. Continue reading Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision

Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre Portfolio

PRESS RELEASE: Exchange Communications, one of Avaya’s leading Platinum Enterprise Partners, is teaming up with Sinclair Voicenet, the UK’s longest established specialist provider of multimedia call recording, quality management, interaction analytics, customer feedback and workforce management solutions. This new partnership will enable Exchange Communications to enhance its range of contact centre solutions and deliver greater value to customers, from SMEs to the largest multi-site enterprises. Continue reading Exchange Communications Partners With Sinclair Voicenet To Enhance Contact Centre Portfolio

T-Systems and Avaya take call center into the cloud

PRESS RELEASE: Together, Avaya and T-Systems want to cover the growing demand for flexible, scalable call center solutions in Europe. To achieve this, the two companies, each market leader in their industry, have agreed to a cloud partnership. Avaya brings its fully-virtualized “Avaya Aura” software to the table, while T-Systems takes care of the necessary cloud infrastructure, application and service management along with data protection and security. The new service is to be operated out of Germany and will be available throughout Europe. Continue reading T-Systems and Avaya take call center into the cloud

New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions

PRESS RELEASE: Vocalcom, leading provider of multi-channel contact center software and New Frontier Group, a leading IT solution company in CEE & beyond, today announced a partnership aiming to bring the Vocalcom’s Effortless Contact Center™ solution to Central and Eastern Europe (CEE) and Commonwealth of Independent States (CIS) regions. Continue reading New Frontier Group and Vocalcom Announce Global Partnership for Distribution of Advanced Cloud Based Customer Interaction Solutions