TechSee, the market leader in Computer Vision solutions for customer service, announced a partnership with NeuraFlash with the goal of bringing the next generation of visual engagement and AI-powered service automation to their existing top-tier consulting & ISV service business. Continue reading TechSee Partners With Digital Transformation Leader NeuraFlash to Provide Visual Engagement & AI-Powered Automation
Category Archives: Partnerships
Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Upstream Works announces a strategic partnership with Simplifai, a provider of AI technologies. Upstream Works helps companies worldwide transform their customer experiences, including industries such as Healthcare, Financial Services, Insurance, Utilities, and more. Continue reading Simplifai and Upstream Works Software Partner on AI Automation Contact Center Solutions
Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Afiniti, the world’s leading provider of AI that pairs customers with contact centre agents, and LivePerson, a global leader in customer engagement solutions, announced the native integration of Afiniti’s AI pairing technology with LivePerson’s Conversational Cloud®. Continue reading Afiniti and LivePerson Integrate AI Technologies to Help Brands Improve Customer Engagement
Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
Neustar, a TransUnion company and LiveVox, a leading cloud-based provider of customer service and digital engagement tools, are collaborating to help improve outbound customer contactability. Continue reading Neustar and LiveVox Join Forces to Improve Outbound Customer Contactability
eGain Connects with IBM Watson Assistant for Smarter Service
eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service
Tollring deepens integration with Mitel
Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Continue reading Tollring deepens integration with Mitel