Airtel Africa, a leading provider of telecommunications and mobile money services with a presence in 14 countries across Africa, announces that its B2B provider, Airtel Business Africa, has signed a memorandum of understanding (MoU) with Avaya, to better equip organizations across the continent to deliver effortless customer and employee experiences by providing customer control and flexibility on its fixed voice service. Continue reading Airtel Business Africa and Avaya Partner to Deliver Effortless Customer Experiences Across the Continent →

CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. Continue reading CSS Corp and SupportLogic Announce Strategic Partnership to Deliver Proactive Customer Support Experience →

Cloud contact centre technology leader, Content Guru is pleased to announce its partnership with the leading audio visual and unified communications specialists CINOS. This continues Content Guru’s strategy of integrating with high-quality, reputable partners in key markets. Continue reading Content Guru in Partnership with Cinos →

Optimizely®, the leading digital experience platform (DXP) provider, announced it has entered into a strategic partnership with Google Cloud, which includes moving its market-leading experimentation solutions to Google Cloud. The multi-year agreement indicates a commitment by the two companies to collaborate on innovative opportunities and bring advanced, digital-first marketing solutions to market. Continue reading Optimizely and Google Cloud Partner to Drive Joint Innovation & Next-Gen Experimentation →

PCI Pal® – the global provider of cloud-based secure payment solutions – announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. The partnership with VoiceFoundry will also provide TTEC Group companies with access to PCI Pal services. Continue reading PCI Pal® Announces New Global Partnership with VoiceFoundry, a TTEC Digital Company →

Software solutions company Dataphiles has announced the expansion of its partnership with global cloud communications provider Infobip, utilising its entire SaaS portfolio to provide revolutionary patient experiences across channels including LiveChat, SMS and email. Continue reading Dataphiles and Infobip take patient comms to new heights by evolving channel partnership →