NewVoiceMedia announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with its Zoho CRM platform and very limited telephony infrastructure. Continue reading Selectra selects NewVoiceMedia as its preferred contact centre partner
CallCredit Selects CallidusCloud CPQ
PRESS RELEASE: Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions announced that CallCredit Ltd., a leading credit reference agency and consumer data management specialist, has selected CallidusCloud CPQ. Continue reading CallCredit Selects CallidusCloud CPQ
Fuze Selected by Boon Edam to Support Global Digital Transformation Strategy
PRESS RELEASE: Fuze, the leading cloud-based communications solution provider for the modern global enterprise announced a new contract with Boon Edam, a global manufacturer of high-end revolving doors and access gates, which will deliver a business communications platform as part of its digital transformation program to overhaul the company’s entire IT function. Continue reading Fuze Selected by Boon Edam to Support Global Digital Transformation Strategy
Over a quarter of fraud victims spotted suspicious activity before their banks
PRESS RELEASE: 28 per cent of UK consumers that have experienced banking fraud in the last year reported the incidences to their providers first, according to new research. And, according to the latest research by Aspect Software, one in five victims only discovered there was an issue when their card was blocked. Continue reading Over a quarter of fraud victims spotted suspicious activity before their banks
Customer Conversation Tech Leader ContactEngine Launches into US Market
PRESS RELEASE: ContactEngine, the established UK-based customer conversation technology leader, announces its entry in the US market today, with its Chief Commercial Officer, Giles Bryan returning to the US to steer the launch. Continue reading Customer Conversation Tech Leader ContactEngine Launches into US Market
Altitude Launches Americas Innovation Lab
PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that it is opening the Americas Innovation Lab, a new solution development center in São Paulo, Brazil. Continue reading Altitude Launches Americas Innovation Lab