PRESS RELEASE: Optus Business announced a new five-year deal with aged care and community service provider Uniting to deliver Fixed Voice, Mobile, Unified Communications-as-a-Service (UCaaS) and Data Network services to support Uniting better connect and serve its customers. Continue reading Optus Business Provides Uniting With Point-Of-Care Technology To Support Australia’s Ageing Population
Daily Archives: February 8, 2017
Cyara CX Automated Test and Monitoring Virtual Agent Now Rated Avaya Compliant
PRESS RELEASE: Cyara announced that its CX Automated Test and Monitoring Virtual Agent 6.4 is compliant with key customer and team engagement solutions from Avaya, a global provider of business communications software, systems and services. Cyara’s market-leading multi-touch discovery, testing and monitoring platform helps enterprises accelerate their delivery of flawless customer experiences at scale. Continue reading Cyara CX Automated Test and Monitoring Virtual Agent Now Rated Avaya Compliant
Voxox Cloud Phone Introduces Two-Way SMS for Toll-Free Numbers with Complimentary Texting Nationwide
PRESS RELEASE: Voxox® announced that the company has added two-way SMS support for toll-free phone numbers available through Cloud Phone, the cloud-based virtual phone system for entrepreneurs and very small businesses. Voxox is also extending its free business texting offer to customers with toll-free numbers. The quantity of free text messages is dependent on the user’s calling plan option selected. Continue reading Voxox Cloud Phone Introduces Two-Way SMS for Toll-Free Numbers with Complimentary Texting Nationwide
HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery
PRESS RELEASE: Global BPO provider Hinduja Global Solutions (HGS), has expanded its partnership with Avaya to provide a high performance contact centre platform for its international customers. The enhancement brings further cost savings and service improvements for 10,000 voice based contact centre seats that serve customers in the US, Europe and Asia Pacific. Continue reading HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery
Civica strengthens Anchor partnership with workforce management contract
PRESS RELEASE: Anchor has chosen Coldharbour Time and Attendance software from Civica to provide a workforce management solution for its 120 care homes. The new solution offers touch screen capabilities using fingerprint recognition, to enable verification of staff attendance, ensuring absence, sickness and holiday rules concerning pay are correctly applied, to increase cost-efficiencies. Continue reading Civica strengthens Anchor partnership with workforce management contract
Analytics against fraud
BLOG: The 2016 Annual Fraud Indicator, an industry report produced at the University of Portsmouth, estimated that fraud costs the UK £193 billion every year, with £144 billion attributed to business fraud. Having more financial services and more personal information online can entice fraudsters but companies can also leverage this information to monitor and reduce risk. Continue reading Analytics against fraud