One in five customers choose service providers based solely on perks and benefits

PRESS RELEASE: A fifth of UK consumers choose everyday service providers – such as mobile phone, utilities and broadband companies – solely based on the perks and benefits they offer, according to new research from Echo Managed Services. The research, based on a nationally-representative sample of 1,000 UK adults, revealed that a quarter of all consumers are significantly impacted by the perks and benefits offered by businesses, with around one in five remaining loyal to a provider for this reason. Continue reading One in five customers choose service providers based solely on perks and benefits

Working 9 to 5: what a way to earn a living!

PRESS RELEASE: WorkRush 9 to 5, a new light-hearted Workforce Management game set in a busy office environment, has been officially launched by the pioneers in back office workforce optimisation software, eg solutions. The pioneering game was originally developed as a result of eg’s first ever Hackathon in 2015, and is the first in a series of games being planned throughout the year under the brand of WorkRush. Continue reading Working 9 to 5: what a way to earn a living!

Qantas launches chat bot concierge to give customers travel inspiration

PRESS RELEASE: Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The launch of the bot is part of Qantas’ strategy to give customers faster responses and more relevant information through easily accessible channels. Kristin Carlos, Qantas Head of Digital and Entertainment said Qantas Concierge will be an evolution of the airlines customer communications, boosting Qantas’ presence on a hugely popular social media platform while offering immediate travel solutions. Continue reading Qantas launches chat bot concierge to give customers travel inspiration

The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration

PRESS RELEASE: Fuze, the leading cloud-based communications solution for the modern global enterprise announced it has been selected by The Rockport Group, a leader in men’s and women’s footwear since 1971, to future-proof its voice, video, and collaboration needs. With Fuze, The Rockport Group implements a truly unified communications (UC) platform for its 2,000+ employees globally. Continue reading The Rockport Group Steps into the Future with Fuze for Voice, Video, and Collaboration

7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future

PRESS RELEASE: Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will start to look like in the near future. Their statistics, taken between 2014 and 2016, show that Saturday has become almost as busy as a normal working day for a customer service adviser. Between the hours of 9am and 6pm, they received nearly as many calls as they do from Monday to Friday. Continue reading 7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future

Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises

PRESS RELEASE: Fuze announced it has closed $104 million in financing led by Wellington Management Company LLP. This investment brings the company’s total funding to $304 million. The new capital will be used to continue expanding internationally and to fund product innovation for Fuze’s enterprise customer segment. Wellington Management Company LLP is joined by Greenspring Associates and existing investors Summit Partners, Bessemer Venture Partners (BVP), and G20. Continue reading Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises