Noble Systems was issued 32 new patents for its contact centre technologies in 2016, continuing its commitment to providing market-leading solutions that meet their clients’ critical needs, and to protecting those technology investments for clients.

The 32 issued patents, including the company’s 100th patent, extend Noble’s remarkable patent growth over the past four years. Resulting from collaboration across the company to identify and document innovative technologies, the new patents are related to a number of Noble Systems’ different product offerings in such areas as campaign forecasting and scheduling, speech analytics, secure payment transactions, compliance enforcement for dialing mobile numbers, data security, and more. Some of the technology innovations patented in 2016 include:

• 9,407,758 entitled “Using a Speech Analytics System to Control a Secure Audio Bridge During a Payment Transaction”
• 9,426,291 entitled “Forecasting and Scheduling Campaigns Involving Sending Outbound Communications that Generate Inbound Communications”
• 9,426,294 entitled “Sending Callback Text Messages from a Contact Center”
• 9,456,085 entitled “Managing Contact Attempts to an Account in a Contact Center”
• 9,472,188 entitled “Predicting Outcomes for Events Based On Voice Characteristics and Content of a Contact Center Communication”
• 9,473,634 entitled “Management System for Using Speech Analytics to Enhance Contact Center Agent Conformance”

Jim Noble, President & CEO of Noble Systems, said, “We are focused on delivering smart technologies that help our clients improve performance and create a better customer experience. Noble’s recognition as a Tech Culture Leader highlights our dedication to fostering and rewarding our employees for their innovative spirit. Preserving the integrity of these solutions is also paramount to our mission, and the strength of our IP holdings is a differentiator in the contact centre technology marketplace.”