Guest Post by Dean Manzoori, Vice President of Product Management for UCaaS, Masergy… Continue reading It’s all about data: the use of analytics in the cloud contact centre
Daily Archives: April 5, 2017
NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center
PRESS RELEASE: NICE and its company, inContact, the leading provider of cloud contact center software, announced the creation of Fast Track, a set of migration packages designed specifically to assist Avaya customers transition from their legacy system to a reliable, modern contact center. Continue reading NICE inContact Launches “Fast Track:” The Best Way to Move From Outdated, On-Premises Infrastructure to Industry’s Leading Cloud Experience Center
Confirmit Compass Guides Companies Along the Path of VoC Maturity
PRESS RELEASE: Confirmit, the leading global customer experience solutions provider for Customer Experience, Voice of the Employee, and Market Research launches Confirmit CompassTM, a comprehensive, five-stage VoC maturity model. Confirmit Compass is designed to advance the overall goals of effective customer experience management by helping companies understand the key stages of maturity in VoC programme development. Continue reading Confirmit Compass Guides Companies Along the Path of VoC Maturity
Natterbox announces promotion of sales director to drive EMEA enterprise growth
PRESS RELEASE: Natterbox, a leading provider of global voice cloud services, today announced the appointment of Tim Beeson as EMEA Sales Director, responsible for sales growth across Europe and the Middle East and for driving the company’s EMEA enterprise strategy. Continue reading Natterbox announces promotion of sales director to drive EMEA enterprise growth
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Genesys®, the global leader in omnichannel customer experience and contact center solutions, announced today that PureCloud by Genesys has achieved PCI DSS Service Provider Level 2 certification, the highest standard of consumer credit card security standards. Continue reading PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Serenova Strengthens Leadership Team with New Vice President of Product Management
Serenova, a leading contact center-as-a-service (CCaaS) provider, has hired Matt Despain in the role of Vice President of Product Management, overseeing the company’s CCaaS product lines with a specific focus on its latest product, CxEngage, and setting the product vision and direction for the company. Continue reading Serenova Strengthens Leadership Team with New Vice President of Product Management