Guest Post by Andrew Ford, Red Box Recorders CMO… With just over 12 months to go until the implementation of the General Data Protection Regulation (GDPR) directive, contact centres across Europe must consider how these far-reaching changes will affect how they handle and protect the data collected from customer communications. The legislation covers all areas of consumer data and includes new penalties for those failing to comply, meaning financial implications for businesses along with operational considerations. Continue reading The GDPR Countdown
Daily Archives: April 19, 2017
Natterbox announces appointment of award winning UK sales director
PRESS RELEASE: Natterbox, a leading provider of global voice cloud services announced the appointment of Ian Moyse as UK Sales Director. Recently named ‘Sales Director of the Year’ by the Institute of Sales & Marketing, Moyse will be responsible for driving the company’s UK sales strategy. Continue reading Natterbox announces appointment of award winning UK sales director
Unify Unveils New Triple Play Partner Marketing Programme
Unify, the Atos brand for communications software and services revealed Triple Play, a new partner marketing programme designed to help partners grow revenues with Unify. Triple Play, an interactive online product positioning tool, will be integrated into Unify’s industry-leading Partner Program in the UK. Continue reading Unify Unveils New Triple Play Partner Marketing Programme
Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps
PRESS RELEASE: Zang, an Avaya company, announced it has embedded Zang Workflow into its robust communication platform-as-a-service Zang Cloud, becoming the first in the industry to integrate an easy-to-use, drag-and-drop development tool into an all-in-one cloud communications platform. Continue reading Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps
Windstream to acquire Broadview Networks
Windstream announced that it has signed a definitive agreement to acquire Broadview Networks Holdings, Inc., in an all-cash transaction valued at $227.5 million. Broadview, headquartered in Rye Brook, N.Y., is a leading provider of cloud-based unified communications solutions to small and medium-sized businesses. The company offers a broad suite of cloud-based services under the OfficeSuite UC™ brand. Continue reading Windstream to acquire Broadview Networks
Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%
PRESS RELEASE: Five9 announced that a nationally recognized financial services company has decreased abandonment rates from 7% to under 1% leveraging its Five9 Virtual Contact Center (VCC) to better automate and route inbound calls for an enhanced customer experience. Continue reading Five9 Virtual Contact Center Streamlines Resolution of Inbound Calls, Decreases Abandon Rate From 7% to Under 1%