Aspect Software is celebrating the European launch of its 100 per cent cloud-based Customer Engagement Centre (CEC) platform, Aspect Via, this month. Available to all verticals in the UK and Europe, Aspect Via’s launch marks the company’s aggressive global expansion plans.. Continue reading Aspect Software launches Aspect Via in Europe
Daily Archives: April 4, 2017
Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting
PRESS RELEASE: Calabrio announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together contact center systems and corporate data. This acquisition will further drive Calabrio’s growth in customer and employee engagement by combining best-of-breed visual reporting, analytics and data management with its leading workforce optimization suite. Continue reading Calabrio Acquires Symmetrics to Deliver Next-Generation Data Orchestration and Visual Reporting
Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers
Clarabridge announced CX Contact Center, a full-service solution for analyzing Voice of the Customer data in the contact center. Designed for rapid time to value, CX Contact Center allows companies to quickly and accurately transcribe, aggregate and analyze customer recordings and interaction data in the contact center; delivering clear, actionable insights. Continue reading Clarabridge Changes the Game with Voice Transcription and Advanced Analytics for Contact Centers
Salesforce Introduces Einstein High Velocity Sales Cloud – The Next Generation of Sales Powered by AI
PRESS RELEASE: Salesforce delivered the future of sales with Einstein High Velocity Sales Cloud. Einstein High Velocity Sales Cloud brings together the industry’s leading sales productivity app and the latest advancements in AI to empower sales reps to succeed in the digital era. Fueled by Salesforce Trailhead, the online interactive learning platform that empowers everyone to skill-up for the Salesforce Economy, the company is creating the sales jobs of the future today. Continue reading Salesforce Introduces Einstein High Velocity Sales Cloud – The Next Generation of Sales Powered by AI
New solution from IOVOX gives multichannel marketers the data needed to optimise spend
PRESS RELEASE: IOVOX, a global call analytics company, announced the availability of a new solution that provides marketers with enhanced data analytics, enabling them to make more informed decisions when evaluating the performance of inbound marketing campaigns. IOVOX’s new Multichannel Marketing solution is specifically designed for companies using multiple marketing channels to drive inbound calls to their business. Continue reading New solution from IOVOX gives multichannel marketers the data needed to optimise spend
Thunderhead Partners With Merkle | DBG to Accelerate Customer Engagement
PRESS RELEASE: Thunderhead announces its partnership with Merkle | DBG, an agency specialising in leveraging data and technology to help their clients drive growth and improve performance. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique journey-based behavioural insights that are then used to deliver relevant and personalised experiences in real-time. Continue reading Thunderhead Partners With Merkle | DBG to Accelerate Customer Engagement