Inefficient Communications and Collaboration Costs UK Companies £8,000 per Employee per Year

PRESS RELEASE: Mitel®, a global leader in enterprise communications has discovered that substandard communications and collaboration practices are causing UK businesses to fall short on productivity. This lack of productivity costs businesses approximately £8,000 per employee every year and up to £4m annually for a company of 500 employees. Continue reading Inefficient Communications and Collaboration Costs UK Companies £8,000 per Employee per Year

Liquid Voice Appoints Chris Berry As Managing Director Of UK Operation

Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the appointment of Chris Berry as Managing Director of its UK operation. In this role, he will be responsible for developing and delivering the company’s ongoing business strategy which is focused on further expanding market share in a wide range of markets including outsourcing, financial, retail, utilities and the public sector. Continue reading Liquid Voice Appoints Chris Berry As Managing Director Of UK Operation

TalkTalk Business Awarded Mitel Platinum Partner Status

TalkTalk Business is pleased to announce that it has been awarded Platinum status by global market leader in enterprise communications, Mitel. This accolade has only been afforded to a select few, and TalkTalk Business is now one of only four Platinum Partners in the UK. The award recognises TalkTalk Business’ expertise across the full suite of Mitel’s products as well as its ability to deliver an exceptional level of service, technical capability and sales. Continue reading TalkTalk Business Awarded Mitel Platinum Partner Status

NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for Advancing the Contact Center Industry and Driving Better Customer Service

PRESS RELEASE: NICE announced that it has received two awards presented by TMC’s CUSTOMER magazine for its innovation and leadership in Workforce Optimization (WFO). NICE Adaptive WFO was a recipient of the magazine’s first-ever Workforce Optimization Innovation award, while NICE EVOLVE WFM was declared a 2017 Product of the Year. Continue reading NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for Advancing the Contact Center Industry and Driving Better Customer Service