Join Directors’ Club on Thursday, June 8th at 1pm – 2pm BST for a webinar – free of charge – revealing new exclusive research titled: “The People Factor” – Understanding the Future Nature of Work in Customer Service Continue reading Webinar: “The People Factor” – Understanding the Future Nature of Work in Customer Service →

With online retail rapidly overtaking in-store purchasing, vendors must treat web customers as equals. By helping to replicate an in-store experience, live chat software is changing the face of online customer service, and companies can no longer consider it a luxury commodity. Howard Williams, marketing director for chat specialist Parker Software, investigates the emergence of live chat as the lifeblood of online retail. Continue reading Live chat is no longer a business luxury →

PRESS RELEASE: Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Google to provide powerful speech recognition by applying Google’s deep learning neural network modules. The integration with Google Cloud Speech will support global Bright Pattern customers and partners by recognizing over 80 languages and variants. Continue reading Bright Pattern Integrates Google Cloud Speech to Omnichannel Contact Center Software →