PRESS RELEASE: Content Guru has entered into a ground-breaking new partnership with international public services provider Serco which will bring the next generation of multi-channel contact centre capabilities to its public sector customers, by enabling organisations to implement the Citizen Engagement Hub. Continue reading Content Guru and Serco to Deliver Citizen Engagement Hub
Daily Archives: May 8, 2017
Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Aspect Software announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer service capabilities, with customisable engagement experiences that create timely and tailored browser-based interactions, regardless of channel. Continue reading Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Moneypenny appoints Head of Specialist Teams as investment increases
PRESS RELEASE: Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of Darren Gracie as its Head of Specialist Teams. Darren will be responsible for overseeing the continued growth of the service which provides a fully-outsourced omni-channel service to UK organisations, from SMEs through to multinational corporations. Continue reading Moneypenny appoints Head of Specialist Teams as investment increases
Striking the balance – digital versus human
By Graham Ede, Yonder Digital Group... Enterprise technology, in particular that which underpins multi-channel commerce and digital communications, has transformed business efficiency and capabilities over the last decade. As a consequence, senior management often views technology as the silver bullet to an organisation’s success and seeks to push the boundaries towards ‘full automation’ – which in reality does not fit every business process. Continue reading Striking the balance – digital versus human
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions. Continue reading Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago
Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report
PRESS RELEASE: Industry research firm Gartner, Inc. placed Conduent Incorporated, in the Leaders Quadrant of its March 2017 Magic Quadrant for Customer Management Contact Center BPO (Business Process Outsourcing), Worldwide. Continue reading Conduent Named a Worldwide Leader in Gartner’s Customer Management Contact Center BPO Report