PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center. Continue reading WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center
Monthly Archives: June 2017
Promapp Checks In At Credit Union South
PRESS RELEASE: Promapp, a leading provider of cloud-based business process management software, has won a contract to support digital process innovation at Credit Union South, one of New Zealand’s oldest and most established credit unions. Promapp will enable the organisation to boost customer experience resulting from streamlined processes at a time when the credit union is undergoing major digital business transformation. Continue reading Promapp Checks In At Credit Union South
OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud
PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. Continue reading OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud
DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
NICE announced that it is the market share leader in contact center Workforce Optimization (WFO), as reinforced by top industry analyst DMG Consulting LLC. NICE offers advanced analytics-based solutions, which include Adaptive WFO, an end-to-end persona based WFO solution, as well as EVOLVE WFO, a fully integrated cloud-based WFO suite. Continue reading DMG Report Confirms: NICE is the Market Share Leader for Contact Center WFO
Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
Mitel®, a global leader of enterprise communications confirmed it has signed a Memorandum of Understanding (MoU) to transfer certain assets and support obligations, including existing inventory, from Toshiba Corporation to Mitel. This follows Toshiba’s decision earlier this year to exit the market. The transaction will provide Toshiba customers and partners a clear path forward with Mitel, a global leader in Unified Communications and Collaborations (UCC). Continue reading Mitel Signs MoU with Toshiba to Transfer Unified Communications Systems Business Assets
CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey
CallMiner®, the leading platform provider of award-winning speech and customer engagement analytics announces a new offering – Eureka Starter Edition, a full speech transcription and rich search and discovery tool designed for smaller contact centres or larger organisations looking to gain insight into their customer interactions without the need to dedicate an analyst. Continue reading CallMiner Announces Eureka Starter Edition Bringing Speech Analytics to Small Contact Centres and Companies Starting their Analytics Journey