8×8, the world’s first communications cloud announces it has been awarded three new U.S. patents and one new UK patent covering technology innovations that improve global enterprise communications and contact centre solutions. Continue reading 8×8 Awarded Four New Patents for Communications Cloud
Salesforce and Dell Technologies announced a strategic technology agreement. Extending the long-standing relationship between the two companies, Dell Technologies will expand the use of Salesforce’s market-leading sales, service, and marketing applications and CRM platform, which have been made smarter by Einstein artificial intelligence, to thousands of Dell Technologies employees worldwide, empowering them to deliver even greater customer success. Continue reading Salesforce Announces Strategic Agreement with Dell Technologies
PRESS RELEASE: Comprehensive Pain Specialists (CPS) makes it their mission to help patients find relief from all types of pain. To alleviate a major sore point responsible for significant dysfunction in its communications and patient service operations, the only answer was a complete replacement with an Avaya Enterprise Cloud: xCaaS solution. Continue reading Comprehensive Pain Specialists Relieve Contact Center Agony with Avaya
PRESS RELEASE: The Internet of Things and the mushrooming world of IoT devices, including the latest generation of smartphones and smart watches, is revolutionizing the way we communicate and connect to people and machines. But they are also the source of a growing list of 9-1-1 false events that can block the emergency service network. Continue reading Helping Reduce the Impact of False Calls in 9-1-1 Centers is a Breeze™ with Intelligent Automation from Avaya
PRESS RELEASE: Semafone has launched its secure payment solution for contact centers, Cardprotect, on the Genesys AppFoundry, an online marketplace dedicated to providing customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services. Continue reading Semafone announces availability of secure telephone payment solution for call centers on Genesys AppFoundry
“When I grow up, I want to work in a call centre,” said no one, ever. For anyone that’s worked in a call centre, you’ll know the reality of telesales is a little less Wolf of Wall Street, more The Office — the British version with Gareth and his jelly-imprisoned stapler. Call centres don’t have the best rep for employee retention, but there are steps that employers can take to keep valued employees. Here, Stephen Parker, CEO of business automation specialist, Parker Software, examines three reasons for high staff turnover in the sector. Continue reading Who wants to work in a call centre?