PRESS RELEASE: Semafone announced it has been named Best Call Centre Solution in the 2017 CNP Awards. For the third consecutive year, Semafone has been recognised by the CNP Awards judges and the readers of CardNotPresent.com for its industry-leading software solution that enables contact centres to securely take payments over the phone, ease compliance with the Payment Card Industry Data Security Standards (PCI DSS) and simplify complex CNP transactions.
“Winning this award further reinforces Semafone’s position as the undisputed, leading solution on the market for securing payments over the phone,” said Tim Critchley, CEO, Semafone. “Businesses from around the globe, spanning many different industries have turned to Semafone to help them not only reduce the risk of having their call centres fall victim to a data breach, but also to minimise the cost and complexity associated with maintaining PCI DSS compliance in CNP environments. We’re proud that our solution is being heralded by both industry experts and our customers for the benefits they provide.”
Semafone’s innovative technology enables contact centres to securely accept payments over the phone by having customers enter their payment card information using the telephone’s touchtone keypad. Dual Tone Multi-Frequency (DTMF) masking prevents call centre agents, recordings or nefarious eavesdroppers from recognising the tones, and therefore, the payment card details. The payment data is securely routed directly to the payment gateway so it is not held in the call centre infrastructure or other unsecured areas of the business. This dramatically reduces the card data environment and scope of compliance for PCI DSS, making it much easier and less costly for organisations to comply. By removing the sensitive data from the call centre environment, Semafone mitigates the devastating financial and reputational risk caused by data breaches.