NAB is the first bank in Australia to launch a digital virtual banker specifically for business customers, enabling them to receive instant answers and assistance with common banking questions and tasks. Continue reading Australia’s first virtual banker for business customers
Daily Archives: September 4, 2017
Parker Software celebrates fifteenth year in contact centre solutions
After incorporating on September 4, 2002, Parker Software is now celebrating its fifteenth year in business. The contact centre software provider has evolved from a one-man start up to an international operation – and there is still scope for growth. Continue reading Parker Software celebrates fifteenth year in contact centre solutions
Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
Vlocity, a leading industry cloud company announced that Telia Finland, part of Telia Company, one of Europe’s leading telecom operators, has selected Vlocity and Salesforce to boost digital transformation initiatives in its sales, marketing and customer care organizations. By deploying Vlocity Communications™, Telia Finland is able to consolidate twenty disparate sales and marketing tools into a single, unified CRM system that will dramatically improve customer satisfaction. Continue reading Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. Continue reading Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities