Not according to the latest consumer research by leading global customer experience and business process outsourcing business, Webhelp. According to the 500 UK consumers surveyed, traditional desktop or laptop computers accounted for almost two thirds (65%) of online shopping purchases, with less than a quarter of people (23%) saying they used a smartphone and just 12% saying they had used a tablet for their most recent online purchase. Continue reading Are Mobile Devices Taking Over Online Shopping?
CxO professionals are being held back from successfully fulfilling their customer engagement strategies, despite viewing customer service as a definitive competitive differentiator. This is according to new research from Aspect Software, who suggests that the C-suite must work hard to communicate to the Board the importance of customer service in an organisation. Continue reading C-suite facing challenges in fulfilling customer engagement strategies
Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into personalized, interactive communications delivered in the channel of the customer’s choice. Continue reading BT Group selects Brite:Bill as its billing communications platform
Atento the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company’s digital assets to generate additional value for clients and drive growth across verticals and geographies. Continue reading Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. Continue reading Altitude Integrates Chat with Xperience Proactive Contact Center Solution
24-7 Intouch, a global leader in contact center solutions, announced today its investment in artificial intelligence (AI) and the creation of new technology jobs in Manitoba. Continue reading 24-7 Intouch Announces Investment in AI Technology
RingCentral announced that Gartner has once again recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report published on September 6, 2017.* In this year’s Magic Quadrant, RingCentral continues to be positioned furthest to the right on completeness of vision. Continue reading RingCentral Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report
Semafone, the leading provider of data security and compliance solutions for contact centres, has had its work with the Royal National Institute for Blind people (RNIB) and the British Heart Foundation (BHF) shortlisted for the UK IT Industry Awards. Continue reading Semafone’s work with BHF and RNIB shortlisted for UK IT Industry Awards