Coveo Announces Early Access of Coveo for Microsoft Dynamics 365 for Customer Service and Sales, Injecting AI-Powered Search into an Industry Leading CRM for Enterprises

Coveo announced the Early Access release of Coveo for Microsoft Dynamics 365, for use in customer service and sales departments. Coveo was recently recognized in the Gartner Magic Quadrant for Insight Engines as one of the highest for execution and furthest for innovation in the leaders quadrant; and was named a leader in The Forrester Wave™: Cognitive Search and Knowledge Discovery Solutions, Q2 2017. Continue reading Coveo Announces Early Access of Coveo for Microsoft Dynamics 365 for Customer Service and Sales, Injecting AI-Powered Search into an Industry Leading CRM for Enterprises

Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report

Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced it was recognized by DMG Consulting as one of seven innovative vendors featured in the firm’s inaugural Intelligent Virtual Agent Product and Market Report. Continue reading Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report