NICE announced that a major European public sector agency has delivered significant improvements by implementing NICE Robotic Process Automation (RPA) which streamlines manual processes and allows employees to focus on high-value activities. Continue reading European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation
Daily Archives: September 6, 2017
Enghouse Systems Limited Acquires Survox
Enghouse Systems announced it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys. Continue reading Enghouse Systems Limited Acquires Survox
Customer Service in the Next 5 Years – It’s all about Value and Experience
Customer experience to be a key differentiator: Five ways to ensure exceptional customer service from Ben Willmott at Teleopti… Continue reading Customer Service in the Next 5 Years – It’s all about Value and Experience
How businesses and their contact centres are failing customers [INFOGRAPHIC]
NewVoiceMedia released new research today revealing that many UK businesses lack the contact centre capabilities to meet customer expectations. Continue reading How businesses and their contact centres are failing customers [INFOGRAPHIC]
Westcon-Comstor launch ForgeServe IP device provisioning and management
Swoop Datacom Ltd an industry leader in telephony based IoT services and software development, today announce a global distribution partnership with Westcon-Comstor (Westcon Group Inc). The ForgeServe, device provisioning and life-cycle management solution will enhance the Westcon UCC practice service arm with an advanced tool kit catering to the channel and complimenting many of the market leading hardware brands already sold by Westcon. Continue reading Westcon-Comstor launch ForgeServe IP device provisioning and management
Empowering customer service agents
The butterfly effect is the concept that small changes, such as the flapping wings of a distant butterfly, can cause a chain reaction of events that can build up to a tornado. Here, Howard Williams, marketing director of live chat software specialist Parker Software, looks at how the simple choice of chat can lead to happier agents and loyal customers. Continue reading Empowering customer service agents
RingCentral Named 2017 Company of the Year by Frost & Sullivan in Hosted IP Telephony and UCaaS North America
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced today that Frost & Sullivan has named RingCentral 2017 Company of the Year in the Hosted IP Telephony and UCaaS North America report. RingCentral is recognized for the second consecutive year for its complete communications and collaboration capabilities and keen insight into the customer experience. Continue reading RingCentral Named 2017 Company of the Year by Frost & Sullivan in Hosted IP Telephony and UCaaS North America