European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation

NICE announced that a major European public sector agency has delivered significant improvements by implementing NICE Robotic Process Automation (RPA) which streamlines manual processes and allows employees to focus on high-value activities. Continue reading European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation

Enghouse Systems Limited Acquires Survox

Enghouse Systems announced it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys. Continue reading Enghouse Systems Limited Acquires Survox

Westcon-Comstor launch ForgeServe IP device provisioning and management

Swoop Datacom Ltd an industry leader in telephony based IoT services and software development, today announce a global distribution partnership with Westcon-Comstor (Westcon Group Inc). The ForgeServe, device provisioning and life-cycle management solution will enhance the Westcon UCC practice service arm with an advanced tool kit catering to the channel and complimenting many of the market leading hardware brands already sold by Westcon. Continue reading Westcon-Comstor launch ForgeServe IP device provisioning and management

Empowering customer service agents

The butterfly effect is the concept that small changes, such as the flapping wings of a distant butterfly, can cause a chain reaction of events that can build up to a tornado. Here, Howard Williams, marketing director of live chat software specialist Parker Software, looks at how the simple choice of chat can lead to happier agents and loyal customers. Continue reading Empowering customer service agents