As the government continues its rollout of smart meters across Great Britain, Matthew Bryars, Co-Founder and CEO at Aeriandi, discusses the potential impact they will have on energy companies’ contact centres, and the steps that must be taken to ensure the guidelines of PCI DSS are adhered to… Continue reading Smart meters means smarter security
Daily Archives: September 14, 2017
The art of the possible in personalised service
By Hilla Karni, VP Product Marketing, ClickSoftware… When it comes to personalisation in customer service, many organisations are falling short of expectations. According to the 2016 Aspect Consumer Experience Index, 58% of surveyed participants feel underappreciated by the organisations they do business with. Even more worryingly, HuffPost reported that 49% of consumers stopped buying from at least one company in the previous 12 months. Customers are not satisfied with the service that is being provided, and businesses need to adapt or risk losing them. Continue reading The art of the possible in personalised service
Confirmit partners with Infobip for greater mobile engagement
Confirmit has partnered with Infobip, a world leader in mobile messaging, to enable organisations running Market Research, Customer Experience or Employee Engagement programmes to benefit from enhanced international SMS capabilities and coverage. Continue reading Confirmit partners with Infobip for greater mobile engagement
NICE inContact Announces Summer 2017 Release of CXone with Industry-first Fully Integrated Workforce Optimization with Analytics-based Omnichannel Routing
NICE inContact ushered in a new era of customer experience management with the CXone Summer 2017 release. By introducing innovative cloud native workforce optimization (WFO) applications, NICE inContact CXone™ is the first and only platform that combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence—all built on an Open Cloud Foundation. Continue reading NICE inContact Announces Summer 2017 Release of CXone with Industry-first Fully Integrated Workforce Optimization with Analytics-based Omnichannel Routing
CAS(T) certification marks government-grade excellence in security for SSE Enterprise Telecoms
SSE Enterprise Telecoms – one of the UK’s leading connectivity suppliers, and part of SSE plc – today announced it has been certified by KPMG and the National Cyber Security Centre to the CAS(T) UK Government standard for telecommunications companies for its layer one Optical and layer two Ethernet network services. Continue reading CAS(T) certification marks government-grade excellence in security for SSE Enterprise Telecoms
Puzzel appoints new General Manager for Bulgaria and Director of Central and Eastern Europe, supporting growth plans
Puzzel has announced the appointment of Petr Bocek as General Manager of its Bulgarian office and Director, Business Development Central and Eastern Europe. Bocek’s appointment forms part of Puzzel’s expansion plans in the geographic region. Puzzel already has operations throughout the Nordic countries and the UK and is establishing a subsidiary in Finland, following its recent strategic agreement with If, the insurance company that operates across the Nordic and Baltic region, as well as to support local customers. Continue reading Puzzel appoints new General Manager for Bulgaria and Director of Central and Eastern Europe, supporting growth plans