Moneypenny diversifies with new Live Chat service

Moneypenny, the UK’s leading outsourced communications provider, is further expanding its business with the launch of its new Live Chat service. Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers to instantly converse with a real person using Live Chat software on Moneypenny clients’ websites as an alternative to a phone call.

Joanna Swash, managing director of Moneypenny, said: “We are very excited about the launch of Live Chat. It gives customers another route to communicate with businesses as not everyone wants to call all of the time. It is also excellent for customer service and will increase the number of enquiries generated for our clients. Moneypenny is a great example of this, as we recently launched Live Chat on and it has already increased our enquiries by 30%.”

This is the latest development in a significant 12 months for the company. The bespoke built headquarters was officially opened by HRH the Prince of Wales in July, followed by a series of building award wins. In addition, Moneypenny was placed fourth in The Sunday Times top 100 ‘Best Companies to Work For’, the second time it has received a top five listing.

Moneypenny is already working with businesses nationally, and demand is increasing rapidly as businesses are realising the efficient and consistent Live Chat service Moneypenny can now provide. New research commissioned by Moneypenny shows that only 29% of small businesses in the UK are currently using Live Chat. Also, almost 50% of small businesses would consider using Live Chat but their main concern is that they do not have the time to manage it efficiently.

Joanna added: “Our key strength is that we really understand what our clients need, this combined with our unique out-of-hours and overflow service, for when clients are at lunch or in meetings, is already proving very popular. By looking after some or all chats exactly as if based in their office, clients see immediate results in sales and service levels.”

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