CPM are thrilled to announce that CPM’s International Contact Centre in Barcelona took home GOLD at the UK CX Awards – for International Business – Best in Class – Innovation in Social Media, as a result of the amazing work undertaken by their CPM Social Media Team! Continue reading CPM Barcelona named Best in Class in Social Media at UK CX Awards
Daily Archives: October 27, 2017
Customer-facing IPsoft Amelia implementation at SEB wins AI innovation award
Nicolas Moch, Head of Information, Architecture and Strategy for SEB, the leading Nordic corporate bank, is the winner of this year’s Supernova Award from Constellation Research in the category of Artificial Intelligence and Augmented Humanity. Moch was recognized for spearheading projects with IPsoft’s Amelia to enhance bank operations and customer service. Continue reading Customer-facing IPsoft Amelia implementation at SEB wins AI innovation award