A global survey of more than 550 senior executives across 30 countries and territories reports that 91 percent of “iconic” companies — those that maintain both the highest levels of customer experience (CX) satisfaction and have world-leading brand recognition — deploy Artificial Intelligence (AI) solutions to increase customer satisfaction, compared to 42 percent of companies in their fields overall. Continue reading Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today
Daily Archives: October 11, 2017
NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement
NICE announced a breakthrough in Workforce Engagement Management with the acquisition of Workflex– introducing Adaptive Workforce Engagement. WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead. Continue reading NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement
Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital
Avaya announced its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank. Supported by Avaya multi-channel Customer Engagement technologies – including Avaya Breeze – O-Bank now solely serves customers located anywhere via mobile, video, voice and other online banking channels. Continue reading Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital
Avaya brings personalised cloud to the mid-market with BT Wholesale
Avaya announced the UK launch of ACS Select, the next generation of the Avaya Cloud Solutions delivery platform, which is hosted securely on the BT Wholesale network. The service enables mid-market organisations with legacy on-premise and complicated integrations of multi-vendor solutions to transform their customer experiences, and create the same personalised and tailored cloud experiences which have typically been the preserve of larger enterprises. Continue reading Avaya brings personalised cloud to the mid-market with BT Wholesale
Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
Verint® unveiled the industry’s most modern solution for empowering the workforce and enhancing performance. With contemporary mobile apps that fit the way today’s employees prefer to engage, it breaks new ground for organizations striving to improve the most dominant driver of positive customer experiences: positive employee engagement. Continue reading Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction
West Corporation, a global provider of communication and network infrastructure services, and affiliates of certain funds managed by affiliates of Apollo Global Management, LLC, a leading global alternative investment manager announced the successful completion of the previously announced transaction, whereby affiliates of the Apollo Funds acquired all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction