Today, cloud communications software and solutions specialist IMImobile announces findings of its latest ‘Consumer Research Report’, looking at customer service experiences and expectations of 1,000 UK consumers. Continue reading IMImobile Consumer Interaction Research finds that 68% of consumers prefer customer service over digital messaging channels
Daily Archives: October 3, 2017
UK Shoppers Have Embraced the Online Revolution
95% of Brits have bought something online in the last six months according to research conducted by leading global customer experience and business process outsourcing expert, Webhelp. Continue reading UK Shoppers Have Embraced the Online Revolution
Tips for contact centre agents, from contact centre agents
Call centres are worth £21 billion to the British economy and a colossal 1.1 million people are employed to work in them. Those 1.1 million people are often the subject of customer frustration, criticism and outright anger. Continue reading Tips for contact centre agents, from contact centre agents
Reputation is key for a successful portrayal of brand from the contact centre
A recent spate of consumer boycotts should impel customer service centres to improve the customer experience to avoid being the next brand to suffer this fate. The complaints include major brands such as Tesco, Argos, Ryanair and South West Trains and targets the way customer service agents have handled issues. Continue reading Reputation is key for a successful portrayal of brand from the contact centre
8×8 Revolutionizes Business Communications Industry with the Launch of Virtual Office Editions
8×8 announced the launch of 8×8 Virtual Office® Editions. This new suite of products revolutionizes the business communications industry by unifying cloud telephony, collaboration tools, web conferencing and contact centre solutions with a best-in-breed data analytics platform. Continue reading 8×8 Revolutionizes Business Communications Industry with the Launch of Virtual Office Editions
Challenger bank TSB selects Microsoft 365 Enterprise and Microsoft Dynamics 365 to advance its digital transformation
TSB, a UK challenger bank, has selected Microsoft 365 Enterprise and Microsoft Dynamics 365 to enhance how its 8,500 UK employees connect, collaborate and serve the bank’s customers across its eight corporate centres and 550 branches. Continue reading Challenger bank TSB selects Microsoft 365 Enterprise and Microsoft Dynamics 365 to advance its digital transformation