We’ve all experienced a frustrating interaction with customer service. You call expecting a simple resolution to a problem, but 30 minutes and multiple customer service representatives later, you’ve had to repeat your account information and issue for each person you’ve spoken with and still haven’t resolved the problem. Continue reading Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers
Monthly Archives: November 2017
Tunstall and noHold Collaborate to Create a Virtual Assistant for Smart Hub™
noHold is excited to announce Tunstall as a new Albert customer. Tunstall is leveraging noHold’s Artificial Intelligence as a way for customers to find answers to the questions they have about their newly launched product called Smart Hub. Continue reading Tunstall and noHold Collaborate to Create a Virtual Assistant for Smart Hub™
United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation
Microsoft Corp. and United Technologies Corp. (UTC) announced a strategic agreement that will create a differentiated customer and employee experience using intelligent technology innovation. Continue reading United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation
Pitney Bowes Hails Success of Harvey Nichols Partnership
Pitney Bowes, a global technology company that provides innovative products and solutions to power commerce, and luxury retailer Harvey Nichols have praised the success of their recent global retail partnership in boosting online sales and presence. Continue reading Pitney Bowes Hails Success of Harvey Nichols Partnership
Outsourced contact centers: 7 challenges and solutions – the latest blog from Teleopti
Nick Brook at Teleopti explores the challenges faced by outsourcers today and how to solve them… Continue reading Outsourced contact centers: 7 challenges and solutions – the latest blog from Teleopti
UK customer experience worsening as social media performance slumps
UK brands are struggling to cope with a rising volume of queries and growing consumer expectations, according to the Eptica Multichannel Customer Conversation Study, which was released today. The 100 UK companies surveyed could only answer 44% of routine questions asked on the web, email, Twitter and Facebook, down from 49% in 2016. Continue reading UK customer experience worsening as social media performance slumps