Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced their first formal channel partner program for their customer engagement platform, Aspect® Via™, as well as the appointment of David Herzog to Senior Vice President, Worldwide Partners.
Previously, Herzog held the position of Senior Vice President of Cloud at Aspect Software. In his new role, he will be tasked with growing indirect sales, accelerating channel/business alliance partner growth, and nurturing a global partner ecosystem.
“Aspect® Via™ has seen been incredibly well-received by both our customers and the industry, so we are excited to officially offer the solution to our channel partners who are critical to Aspect’s success. We’re confident the Aspect® Via™ Reseller Program will not only provide our partners with the resources they need to be successful but take our entire channel program to the next level,” said David Herzog, SVP of Worldwide Partners. “Our goal is to build a community of partners who not only enhance their product offerings by including Aspect® Via™, but also increase their customer satisfaction and ultimately their bottom line.”
Those who qualify for the Aspect Via™ Reseller Program can offer their customers Aspect’s one-of-a-kind customer engagement platform that covers all the customer service bases while taking full advantage of Amazon Web Service (AWS) cloud services and infrastructure. Aspect® Via™ eliminates the costs of maintaining traditional, loosely integrated contact centre point solutions for call centre, self-service/IVR and workforce management needs. Through the channel program, partners will be certified to resell and support Aspect® Via™, and Aspect Software will provide the highest level of support, training and sales enablement to its partners to get them off to a fast start that leads to long-term success.
“Strategic partnerships with companies like Aspect Software are critical to the success of our business and to our customers’ businesses,” said John Marino, CEO of Waterfield Technologies. “This partnership has enabled us to offer our customers an award-winning customer engagement solution that not only benefits them but also their customers. As a leading enterprise software and professional services firm for mobile solutions, we feel adding Aspect Via to our portfolio will give us a competitive edge.”
The Aspect® Via™ Reseller Program will be offered in two different service levels, Tier 1 and Tier 1 Plus and will be available in Europe, North America, Australia, and Latin America with plans for future expansion later this year. Qualified partners will receive solution support, training, and financial benefits.