Reconomy, the UK’s market-leading provider of outsourced recycling and resource management services, announced that after evaluating solutions from NewVoiceMedia and Mitel, it has selected Natterbox to deliver a market leading telephony system, 100% embedded and managed in Salesforce™.
Natterbox is the telephony of Salesforce, a global cloud-based telecommunications company, enabling businesses to increase productivity and personalise their whole customer experience.
Andrew Evers, Head of IT, Reconomy comments: “Our in-house technical capabilities are moving at pace and with a large call centre operation I needed to replace our phone system to reflect these advances. We are ‘all-in’ on Salesforce and using cloud based technology throughout the organisation. The technical capability of Natterbox’s PBX and seamless Salesforce integration from their Advanced Voice Services (AVS) is compelling. With Natterbox Salesforce integration is 100% native – there’s no need to connect to an App (as with competing solutions).
“Natterbox invested significant pre-sales time to understand our business throughout the scoping process – aligning well with Salesforce as a product and involving them in joint meetings. As a result we have arrived at a deliverable that offers the ability to tailor and custom fit the system to our specific requirements. I found the Natterbox team to be professional, expert and extremely easy to deal with.”
Ian Moyse, UK Sales Director, Natterbox adds: “We are delighted to have been selected by Reconomy – an innovative, high growth, award winning, customer focused business. Key to the decision was our ability to support their ambition to empower call centre employees to further improve customer experience by ensuring rapid and effective ‘first call’ resolution for clients. ”
Natterbox AVS feature modules include:
- AVS Cloud PBX
- AVS Contact Centre including Web Phone
- AVS CTI
- AVS Record
- AVS Numbers
- AVS Global Calls
AVS is available on the AppExchange at https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EpmWMUAZ