Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. The awards honor Teleperformance for a high degree of innovation in services, technologies, and leadership with a focus on customer value and market penetration.
This is the sixth consecutive year Teleperformance operations in Asia Pacific were honored with this award, the fourth consecutive year for North America and the second time for Europe.
Specific Teleperformance initiatives that impressed Frost & Sullivan include:
Anticipating Cybersecurity Needs and Protecting Client Data: Teleperformance creates technologies and provides the experience and skills needed to offer unparalleled security solutions for clients. Its latest innovations include state-of-the-art enhanced security platforms and processes.
Investment in Omnichannel: Teleperformance operates a state-of-the-art Customer Experience Lab (CX Lab) which extracts data insights and informs clients on evolving customer satisfaction and preferences across channels. Additionally, its “Customer Experience Journey” Showrooms take clients and prospects through a seamless omnichannel experience using internally developed tools and technologies.
Strategic Multilingual Hubs: Teleperformance set up “Multilingual Euro Hubs”, which covers the European market from a small number of centers by offering services in approximately 30 European languages. The company operates similar multilingual hubs around the world.
“Teleperformance’s commitment to exceeding client standards and expectations is exemplified by its technology expertise, process excellence, global footprint, and capability to customize for local markets,” said Jeff Frigstad, Global Senior Vice President, Best Practices, Frost & Sullivan. “The company is at the forefront of both innovation and human interactions – they continue to impress us with new strategies, technologies and processes that benefit clients and further strengthen its position as an industry leader.”
Daniel Julien, Chairman and Global CEO, Teleperformance Group, said: “Being named Contact Center Outsourcing Company of the Year in three regions in the same year by Frost & Sullivan is a historic industry milestone. This is exceptional independent validation of the value we provide to clients and the superb work by our teams around the world. We remain totally committed to global excellence for our clients by serving as a safe and innovative personal link between their brand and their customers.”