[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that the company’s flagship product [24]7 AIVA now extends its conversational and transactional capabilities to support Amazon Alexa and Google Assistant. This new capability is part of the [24]7.ai Spring 2018 Release. Continue reading [24]7.ai Brings Conversational Chatbots to Amazon Alexa and Google Assistant →

Aspect Software announced the release of Aspect CXP 18. The latest iteration of CXP includes enhanced features for chatbot developers that make it easier for companies to meet the consumer demand for sophisticated digital self-service. Continue reading Aspect Software Announces New Omni-Channel Chatbot Developer Features, PCI II Compliant, Secure IVR in Aspect CXP 18 →