Conversocial, the leading digital care platform for social messaging, announced findings from its first customer case study on Facebook Messenger customer chat, demonstrating just how valuable Messenger can be as a customer service channel. Continue reading Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel Through Partnership with Volaris Airlines
24-7 Intouch, a global customer service solutions provider, has announced a new technology brand division called Laivly. Continue reading 24-7 Intouch Introduces New AI Technology Division, Laivly
HubSpot announced today the launch of a new integration with Workplace by Facebook. The new integration delivers notifications from HubSpot right in Workplace, ensuring that sales reps never miss a beat. Continue reading HubSpot Grows Platform with New Workplace by Facebook Integration
TTEC has recently been named to Training Industry, Inc.’s 2018 “Training Outsourcing Companies Watch List.” Training Industry produces the list annually as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies. Continue reading TTEC Named as a 2018 Training Outsourcing Watchlist Company
BazarChic, leading French online private sales player and subsidiary of Galeries Lafayette group, has transformed its customer experience by incorporating new and improved contact centre technology. Continue reading BazarChic improves its customer satisfaction with Diabolocom
Avaya has awarded DatapointEurope, part of the Sabio Group, the prestigious Contact Centre Partner of the Year Award for Spain 2017. The award reflects DatapointEurope’s continued success in delivering transformational customer experience technology and managed service solutions based on Avaya’s Unified Communications and Contact Centre technologies. Continue reading DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award
In today’s super-connected world, products are easy to find so how do you stand out from the crowd? Three Rules to help your contact centre deliver a “wow factor” from Cecilia Tengborn at Teleopti… Continue reading The Wow Factor – does it really matter?