Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel Through Partnership with Volaris Airlines

Conversocial, the leading digital care platform for social messaging, announced findings from its first customer case study on Facebook Messenger customer chat, demonstrating just how valuable Messenger can be as a customer service channel. Continue reading Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel Through Partnership with Volaris Airlines

DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award

Avaya has awarded DatapointEurope, part of the Sabio Group, the prestigious Contact Centre Partner of the Year Award for Spain 2017. The award reflects DatapointEurope’s continued success in delivering transformational customer experience technology and managed service solutions based on Avaya’s Unified Communications and Contact Centre technologies. Continue reading DatapointEurope secures Avaya Spain’s 2017 Contact Centre Partner of the Year Award