4C and DigitalGenius Launch AI Partnership

4C, EMEA’s leading independent Salesforce Platinum Partner and DigitalGenius, the AI platform for customer service announced a new partnership that will allow both businesses to meet the growing demand for AI services, while bringing practical applications of data science and AI into the customer service operations of many leading companies across EMEA. Continue reading 4C and DigitalGenius Launch AI Partnership

Global Research Commissioned by Verint Shows Consumers Becoming More Comfortable with Automation in Work Environments

The results of a large-scale study of more than 36,000 consumers in 18 countries by Verint®, The Customer Engagement Company™, and carried out in partnership with Opinium Research LLC, reveals that more than 70% of consumers stated there has been an increased use of automation technology—such as artificial intelligence (AI) and robots—in their workplaces. Continue reading Global Research Commissioned by Verint Shows Consumers Becoming More Comfortable with Automation in Work Environments

HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers

HubSpot, a leading CRM, marketing, sales and customer service platform, announced the general availability of Service Hub, the latest product line in the company’s growth platform. Announced at INBOUND 2017, Service Hub is an all-in-one customer service system that changes the way growing businesses approach and deliver customer support. Continue reading HubSpot Launches Service Hub to Transform the Way Businesses Delight their Customers