Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Continue reading Webhelp reinforces its best-in-class nearshore portfolio
Daily Archives: May 18, 2018
More than half of Brits in financial trouble feel they cannot ask for help
More than half (52%) of people feel there is a negative stigma attached to asking for help if they fall into debt, according to new research. The study, completed by outsourced customer contact specialist Echo Managed Services, surveyed 1,000 UK residents on their experiences, knowledge and attitudes to household arrears. Continue reading More than half of Brits in financial trouble feel they cannot ask for help
Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer engagement announced the release of the company’s GDPR API. The API gives Interactions clients the means to process requests from customers who reside in the European Economic Area (EEA), as outlined by the General Data Protection Regulation (GDPR), an EU data protection and privacy law. Continue reading Interactions Extends Privacy and Security With Release of A First-of-its-Kind GDPR API
Aircall Secures $29 Million to Reinvent the Business Phone
Aircall, the leading cloud-based phone system, has raised $29 million in Series B funding, led by UK investor Draper Esprit, with participation from Balderton Capital, NextWorld Capital, eFounders and Newfund, bringing total funding to $40.5 million to-date. Aircall will use the new funds to accelerate the buildout of its platform, including seamless integrations into all the software tools used by modern businesses. Continue reading Aircall Secures $29 Million to Reinvent the Business Phone
Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics
Medallia announced the Medallia for Digital Partner Program to bring together the voice of the customer with analytics data to help brands and companies better understand digital customer behavior and drive business growth. Continue reading Medallia Launches Digital Partner Program to Bring Together Voice of Customer and Analytics
GCI appoints ex Microsoft veteran Patrick De Smedt as Non-Executive Chairman
Converged ICT Services Provider GCI is pleased to announce the appointment of Patrick De Smedt as Non-Executive Chairman. Patrick brings a wealth of experience to GCI including 23 years with Microsoft which he joined in 1983 when it was a mere 200 employees. Patrick was one of its first appointments in Europe and his career culminated in the role of Chairman for Microsoft Europe Middle East and Africa. Continue reading GCI appoints ex Microsoft veteran Patrick De Smedt as Non-Executive Chairman