SmartAction announced the release of their newest solution offering, Omni-bot™ for the contact centre. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Continue reading SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence
Daily Archives: May 1, 2018
Semafone announces recertification for internationally recognised ISO 27001:2013 standard
Semafone, the leading provider of data security and compliance solutions for contact centres, announced that it has achieved recertification with the internationally recognised standard for information security management practices, ISO 27001:2013. Continue reading Semafone announces recertification for internationally recognised ISO 27001:2013 standard
Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience Conference
Genesys®, the global leader in omnichannel customer experience and contact center solutions, has announced the winners of its 13th annual Genesys Customer Innovation Awards on the opening day of CX18, the industry’s premier customer engagement event, which runs May 1-4 in Nashville, Tennessee. Continue reading Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience Conference
Clarify Version 2.0 Targets Avaya IP Office Customers
Oak Innovation releases its latest version of Clarify for the Avaya IP Office, built on a new version of the Oak Communications Platform (OCP), which will allow customers to choose the level of integration and capabilities that best support their business goals. Continue reading Clarify Version 2.0 Targets Avaya IP Office Customers
Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System
Talkdesk, the enterprise contact centre platform, announced Discovery Education, the leading provider of digital content and professional development for K-12 classrooms worldwide, has selected Talkdesk to replace their legacy Avaya customer contact system. Continue reading Discovery Education Selects Talkdesk Contact Centre Platform to Replace Avaya System
DialogTech Announces New Genesys Integration at CX18
DialogTech, the world’s leading provider of actionable marketing analytics for inbound calls, introduces its new AI-powered integration for the Genesys Customer Experience Platform at CX18, the industry’s premier customer experience event. Continue reading DialogTech Announces New Genesys Integration at CX18