Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide

Genesys® announced availability of a new API for its PureCloud® platform that facilitates compliance with the new European Union (EU) General Data Protection Regulation (GDPR). The API enables organizations using PureCloud to more efficiently process requests from their customers as required by GDPR, the EU data protection and privacy law that goes into effect on May 25. Continue reading Genesys Speeds and Simplifies Compliance with GDPR for PureCloud Customers Worldwide

Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide

Genesys® has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide1. For the tenth consecutive time, Gartner positioned Genesys furthest to the right overall on the completeness of vision axis. Continue reading Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide

GDPR and data lock-in: moving towards a more secure and transparent European Cloud market

The General Data Protection Regulation (GDPR) will officially come into force on May 25, 2018 for all countries in the European Union. This regulation focuses on individuals and acknowledges their right to data portability, data access and transparency in relation to the processing of their information. Continue reading GDPR and data lock-in: moving towards a more secure and transparent European Cloud market