ForeSee introduced the next release of ForeSee® CX Suite to help organizations transform their Voice of Customer initiatives to deliver more economic impact. Updates include the industry’s only predictive model for NPS®, which identifies the drivers of NPS and the actions that will have the most impact on improving the score. Continue reading ForeSee Launches New Version of CX Suite with Predictive NPS →

Infinity CCS has partnered with Connexica to offer an analytics suite that includes a Data Discovery and Management (DDAM) module. That has been specifically designed to help companies become GDPR compliant. Continue reading Connexica team up with Infinity CCS →

eGain announced the immediate availability of eGain® Solve™ for Amazon Connect. Built on Amazon Web Services (AWS) cloud infrastructure, eGain Solve for Amazon Connect powers connected, easy customer experience across all touch points. Continue reading eGain launches eGain Solve for Amazon Connect →