Natterbox, a leading provider of global voice services, announced that it is working with Airsorted Limited, a host management platform for home letting across multiple platforms including Airbnb, Expedia, HomeAway and Booking.com. The fast-growing start-up, recently in the Top 10 UK start-ups, has seen huge success since its launch in 2015, using technology to provide a 360-degree service including managing guests, price optimisation, marketing and cleaning. Continue reading Airsorted Selects Natterbox To Support Accelerated Growth
Monthly Archives: June 2018
Announcing the Sytel AI Dialer
With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally. Continue reading Announcing the Sytel AI Dialer
Survox Enhances Multi-Mode Survey Platform
Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration software and services, today introduced version 9 8.8.14 of its Survox Platform. Continue reading Survox Enhances Multi-Mode Survey Platform
“De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches
Following reports* of a significant data breach by Dixons Carphone’s, which has involved 5.9 million payment cards and 1.2 million personal data records, PCI Pal encourages businesses to step-up protection and use de-scoping payment security technologies to halt hackers in their bid to access sensitive payment data. Continue reading “De-scope to protect customer payment details from hackers” urges PCI Pal, in light of high-profile data breaches
Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience
Employee engagement has surfaced as a major concern in delivering improvements in customer experience (CX), with 86 percent of CX executives in a Gartner, Inc. survey ranking it as having an equal or greater impact than other factors such as project management and data skills. Continue reading Gartner Survey Finds Employee Engagement a Top Concern Affecting Customer Experience
Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience
Kustomer, the modern CRM platform for customer experience, service, and support, announced it has raised $26 million in a Series B financing round, bringing its total funding to $38.5 million. Redpoint Ventures led the round with participation from Series A investors Canaan Partners, Boldstart Ventures, and Social Leverage. Cisco Investments also joined as a new strategic investor. Continue reading Kustomer Secures $26 Million in Series B Funding to Modernize Customer Experience