AgilOne, the leading customer data platform for enterprise B2C brands launched a new offering called AgilOne 360 Profile for Customer Service, which provides AgilOne’s single view of the customer to customer support and call centre teams in real-time – the first of its kind within the customer data platform category. Continue reading AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Centre and Customer Service Teams
Monthly Archives: June 2018
TTEC Hiring 8,000 Associates Across 22 Humanify™ Customer Engagement Centers in the US
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that its National Kickoff to Summer Job Fair is being held on June 26, during which the company will be hiring for thousands of customer experience associates. Continue reading TTEC Hiring 8,000 Associates Across 22 Humanify™ Customer Engagement Centers in the US
[24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist
[24]7.ai, a global leader in intent-driven customer engagement solutions, announced the appointment of Cosimo Spera, Ph.D., a NATO and Mine Fellow, as chief data scientist. [24]7.ai has invested heavily in AI powered customer engagement solutions to redefine the customer experience. Continue reading [24]7.ai Appoints World-Renowned Advanced Mathematical Modeling Expert as Chief Data Scientist
IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace
IPsoft, the leader in Enterprise AI announced the launch of Amelia City, an interactive, artificial intelligence (AI) laboratory that will showcase the evolution of AI together with the industry’s first available marketplace for off-the-shelf AI solutions specifically designed for the banking, telecom, hospitality, insurance and healthcare industries, among others. Continue reading IPsoft launches interactive AI demonstration lab, Amelia City, and Amelia Marketplace
New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy
Avaya introduced a new version of the Avaya Workforce Optimization suite, which improves service quality, operational and employee productivity and data privacy with a series of new features and tools. This major software release helps companies transform customer engagement and comply with existing and emerging industry regulations such as the General Data Protection Regulation (GDPR). Continue reading New Workforce Optimization Suite for Avaya Contact Centers Advances Customer Engagement and Data Privacy
Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security
Nuance announced that Česká spořitelna – the Czech Republic’s largest bank and owned by Erste Bank Group AG – is the first in the country to make mobile banking easier and safer by leveraging Nuance’s voice biometric technology. The project is part of Česká spořitelna’s recently announced digital banking strategy that enables customers to authenticate themselves by voice when calling their bank. Continue reading Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security