A survey of over 500 consumers across the UK by marketing technology company Wiraya, has revealed the average UK consumer is happy to spend in excess of £195 in an order through voice technology, rising to £232 in the case of shoppers over the age of 30. Continue reading More than idle chatter; voice orders surpass £200 per user
Monthly Archives: June 2018
Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency
Amdocs announced that it has successfully helped Vodafone India to automate its billing operations, enhancing the experience of customers. Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations. Continue reading Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency
HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch
For Americans who have dreamed of an exciting retail banking future experience, HSBC and SoftBank Robotics are bringing that future a little closer – specifically, to New York City. HSBC Bank USA, N.A. and SoftBank Robotics America (SBRA), the North American arm of SoftBank Robotics Group, have partnered to bring Pepper®, the engaging, social humanoid robot, to HSBC’s bank branches. Continue reading HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch
Arvato CRM Solutions named as a Contact Centre Outsourcing Leader for the second consecutive year
Arvato CRM Solutions has been named as a Leader for the second consecutive year, in an in-depth report from research and consulting firm Everest Group. Continue reading Arvato CRM Solutions named as a Contact Centre Outsourcing Leader for the second consecutive year
Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters. Continue reading Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities
Vonage , a business cloud communications leader, has announced new global programmable contact centre capabilities through Nexmo, the Vonage API Platform, including split recording, real-time text-to-speech translation, onAnswer and WebRTC supported by the Nexmo Voice API (VAPI). Continue reading Vonage Adds Innovation and Value to Contact Centres with New Programmable Capabilities