Talkdesk, the cloud contact centre for innovative enterprises, announced Adore Me, the disruptive lingerie startup creating fast-fashion, affordable, inclusive intimates, selected Talkdesk to expand its customer service operations. Adore Me chose Talkdesk Enterprise Cloud Contact Center for its well-known ability to easily scale and quickly add agents.
With plans to double seat count in two existing Philippines contact centers over the next 12 months, and transition from being an online-only retailer to expanding into brick-and-mortar with over 300 stores opening the next five years, Talkdesk was the clear choice to support Adore Me’s brand growth.
“The flexibility and power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk offers customer service organizations a simple and easy path to customize their contact centre using clicks, not code, and instantly bring new agents online, including remote agents in any location, to seamlessly meet their customers’ expectations.”
In its search for a new contact centre solution, Adore Me placed a premium on system flexibility, ease of use, ability to customize, CRM integration, robust reporting and agent monitoring functionality. Talkdesk offers Adore Me the scalability to add agents as needed, including stand-by agents in remote locations. Adore Me faces significant seasonal inbound traffic spikes, and the ability to view real-time reporting and react instantly by activating new agents was a key differentiator for Talkdesk.
“The speed and rapid pace of innovation, and the company’s dedication to it, was something that stood out with Talkdesk during our evaluations,” said Roxana Gulea, Customer Engagement Manager at Adore Me. “Talkdesk’s strong reputation for placing a high value on customer input, and quickly implementing that input into its solution through added features and capabilities, showed that Talkdesk would be a long-term partner for Adore Me and help set us apart through outstanding customer service.”
Seamless integration with its existing CRM through Talkdesk for Zendesk will improve overall efficiency for Adore Me contact centres with time-saving automations, including ticket creation, data updates and customer information screen pops for agents. For visibility into agent activity and customer satisfaction, Talkdesk Quality Management provides Adore Me the business intelligence needed to ensure agents are engaging in quality interactions and providing an optimal customer experience through voice analytics and customer sentiment analysis.
Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.