Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection

Verint® announced the addition of Anomaly Detection as a powerful new capability to its expanding Voice of Customer (VoC) solutions. Anomaly Detection is part of Verint’s analytics-rich solution that helps companies automate insights and prioritize improvements to customer experience (CX) that will drive the greatest business impact. Continue reading Verint Strengthens Digital Customer Experience Capabilities with AI-Powered Anomaly Detection

New Features in gloCOM 5.3 Improve User Experience, Security, and GUI

Bicom Systems is rolling out new features in the latest version of gloCOM 5.3 which unveils major user experience improvements. Not only will users find the new GUI more appealing and useful, additional features will also simplify day-to-day activities. gloCOM 5.3 provides tools for users and supervisors to build a more robust communications environment. Continue reading New Features in gloCOM 5.3 Improve User Experience, Security, and GUI

NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning that helps contact centres develop better staffing strategies, manage outlays and improve customer service. Continue reading NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

Aivo Launches Integration with Zapier to Help Businesses Improve Workflow Efficiency and Automate Repetitive Processes

Today, out of 2000 work activities (across 800 professions), 45% could be automated. It is estimated that 60% of occupations could save up to 30% of their time with automation, and use that time instead to focus only on situations that require their expertise and intelligence. Continue reading Aivo Launches Integration with Zapier to Help Businesses Improve Workflow Efficiency and Automate Repetitive Processes