Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance, a leading provider of Conversational AI technology and an Avaya A.I.Connect partner. Continue reading Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

QPC’s Genesys PureCloud Chosen To Help Mitsubishi Motors Australia Build Better Customer Relationships

Mitsubishi Motors Australia Limited (MMAL), known for the technology, design and product advantages of their cars, utes and SUVs, has turned to QPC, the specialist contact centre services and solutions company, to streamline their customer services’ platform. Continue reading QPC’s Genesys PureCloud Chosen To Help Mitsubishi Motors Australia Build Better Customer Relationships

Talkdesk chosen to support Adore Me customer service growth and brand expansion

Talkdesk, the cloud contact centre for innovative enterprises, announced Adore Me, the disruptive lingerie startup creating fast-fashion, affordable, inclusive intimates, selected Talkdesk to expand its customer service operations. Adore Me chose Talkdesk Enterprise Cloud Contact Center for its well-known ability to easily scale and quickly add agents. Continue reading Talkdesk chosen to support Adore Me customer service growth and brand expansion

Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS

Twilio announced it has launched an app on Salesforce AppExchange that allows organizations using Salesforce to easily send and receive SMS messages directly from their Salesforce CRM. Hundreds of customers, including LiveDifferent, Philadelphia School Partnership, and CauseMic are already using Twilio for Salesforce to engage their customers and constituents. Continue reading Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS