LogMeIn announced the results of a new study conducted by Forrester Consulting to determine how customer experience strategies affects overall business success. Continue reading New Study Finds AI Widens the Success Gap Between CX Leaders & Laggards
Daily Archives: April 24, 2019
Avaya partners with Standard Chartered to deliver multi-year CX transformation
Avaya is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the Bank to more fully align its services with clients’ fast-paced, digitally connected lives. Continue reading Avaya partners with Standard Chartered to deliver multi-year CX transformation
UK retailer David Phillips chooses Talkdesk cloud contact centre solutions for strong Zendesk integration
Talkdesk, the cloud contact centre for innovative enterprises, today announced David Phillips, the U.K.’s premier furnishing service for landlords, agents, developers and individuals, chose Talkdesk to replace its legacy, on-premises contact center system. Continue reading UK retailer David Phillips chooses Talkdesk cloud contact centre solutions for strong Zendesk integration
Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life
Freshworks, a global innovator in customer engagement software, announced its latest advance in AI, wherein it can provide predictive insights into key conversion moments that empowers Sales, Support and Success to proactively identify and act upon customer needs and opportunities. Continue reading Freshworks Enriches Freddy, its AI-powered Omnibot, with Predictive Engagement, Enabling Proactive Outreach and Support to Win and Keep Customers-for-Life
VINCI Highways awarded new management contract for freeflow transactions and customer services on Dublin ring road (M50)
Transport Infrastructure Ireland, the state agency in charge of roads and railways infrastructure in the Republic of Ireland, just signed an 11-year contract with Turas, a joint-venture comprising VINCI Highways, subsidiary of VINCI Concessions, and Abtran, the largest Irish-owned business process management provider, to manage freeflow transactions services and customer relations on the Dublin ring road (M50 motorway). Continue reading VINCI Highways awarded new management contract for freeflow transactions and customer services on Dublin ring road (M50)
Vonage wins 2019 CUSTOMER Magazine Product of the Year Award
Vonage, a global business cloud communications leader, announced that integrated media company TMC, has named its NewVoiceMedia (NVM) solution as a 2019 CUSTOMER Product of the Year Award winner. Continue reading Vonage wins 2019 CUSTOMER Magazine Product of the Year Award