eGain, the leading provider of digital-first, omnichannel customer engagement hubs announced the findings based on a consumer survey of the use of messaging for customer service. The survey revealed that consumers love the convenience of messaging but struggle mightily with its experience silo. Continue reading Consumers Love Messaging for Customer Service But Hate its Experience Silo
Monthly Archives: March 2019
UJET Continues Unparalleled Pace of Innovation with Added Text, Chat and Feedback Capabilities
UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation announced the general availability of new enhancements to the UJET Customer Support Platform. Continue reading UJET Continues Unparalleled Pace of Innovation with Added Text, Chat and Feedback Capabilities
Mitel Brings Accessible Mobile Cloud Communications and Collaboration Technology to Small Businesses
Mitel® announced the launch of its MiVoice Office Mobile Application, a cloud-based communications and collaboration solution for small businesses. The easy-to-use, all-in-one solution makes it simple for dispersed and on-the-go teams to stay connected and be more responsive to customers regardless of location. Continue reading Mitel Brings Accessible Mobile Cloud Communications and Collaboration Technology to Small Businesses
94% of consumers are frustrated by disjointed experiences and poor customer journeys
New research launched from Thunderhead reveals that two in five consumers (39%) would consider switching to another retailer after two bad experiences with a brand. Continue reading 94% of consumers are frustrated by disjointed experiences and poor customer journeys
Business and Technology Executives Say Ability to Predict and Prevent Future Applications Challenges Could Be “Game Changer” for Organizations, DXC Technology Survey Finds
A survey of business leaders by DXC Technology and Vanson Bourne, an independent research firm, reveals that 86 percent of IT and business decision makers believe that being able to predict and prevent future challenges with applications could be a “game changer” for their organizations. This could be achieved via automation, artificial intelligence (AI) and lean processes. Continue reading Business and Technology Executives Say Ability to Predict and Prevent Future Applications Challenges Could Be “Game Changer” for Organizations, DXC Technology Survey Finds
GN Audio Closes acquisition of Altia Systems
GN Audio announced a conditional agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio Closes acquisition of Altia Systems
IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
IP Integration (IPI), the digital contact centre specialist announced it is partnering with Blue Prism, a leader in Robotic Process Automation (RPA) software. Continue reading IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
New Head of Group Contact Centres at Markerstudy
Russell Wilson has been appointed to the new position of Head of Group Contact Centres for Markerstudy Group of Companies. Continue reading New Head of Group Contact Centres at Markerstudy
Betsson Group Bets on Ada as its Official Automated Customer Experience Partner
Betsson Group, a global leader in online gambling, officially announced its partnership with Ada, the market leader in automated customer experience (ACX). Using Ada’s AI-powered platform, Betsson Group has built and launched three chatbots that speak eight languages to provide its 600,000+ active customers with 24/7 engagement across the brand’s top websites including Betsson, Betsafe and NordicBet. Continue reading Betsson Group Bets on Ada as its Official Automated Customer Experience Partner
Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence
Astute announced its digital self-service chatbot product, Astute Bot, has been named a runner-up in the 2019 National Innovation Awards, presented by the Directors’ Club United Kingdom, in the category of Blending Human and Artificial Intelligence. It is the seventh product award Astute Bot has received since its release. Continue reading Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence