Alvaria Announces Expansion of Avaya Partnership

Alvaria® is pleased to announce the expansion of its partnership with Avaya, a leading provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in the joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement.

Alvaria CX will be available in the Avaya One Source store by the end of May.

Alvaria CX expands on the Alvaria capabilities available with Avaya by providing additional compliance options and deployment solutions in the customer environment of choice – on-premises, private cloud, public cloud, virtual private cloud (VPC), hybrid.

Omar Javaid, SVP and Chief Product Officer at Avaya, “The pairing of the Alvaria outbound campaign and compliance management tools with Avaya Experience Platform™ enabled call centre agents helps address the needs of Avaya’s enterprise customers who have sophisticated outbound engagement strategies and the partners who support them.”

“With the addition of Alvaria CX now available as part of the Alvaria portfolio through Avaya and their channel partners, we continue to build our partnership and offer the Avaya global partner network and customers the opportunity to provide premier proactive outreach solutions,” said Jeff Cotten, Alvaria CEO.

About Alvaria

Alvaria makes technology that powers better connections with your team and customers. Proudly celebrating over 50 years in business, Alvaria was created through the merger of two influential contact centre technology companies—Aspect Software and Noble Systems. Our foundation is built on delivering sophisticated, feature-rich, and intelligently designed workforce management and contact centre infrastructure solutions tailored for large global enterprises and organizations. We support an extensive ecosystem of unique components accessible via APIs and complemented by a growing number of strategic integrations that help our customers and partners modernize their contact centres at their pace and with the security, flexibility, and customization they require.

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