Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire Tenyx
Daily Archives: September 4, 2024
Noetica Appoints Cliff Metcalf as its new Technical Support Leader
Noetica – A British company that develops software products for the global contact centre market, announced the appointment of Cliff Metcalf as its new Technical Support Leader. Continue reading Noetica Appoints Cliff Metcalf as its new Technical Support Leader
Alvaria’s workforce enterprise suite becomes Aspect
Alvaria, a pioneer in workforce management and contact centre customer experience technology, servicing large global enterprises and rapidly growing consumer brands, announced the rebirth of Aspect in response to accelerated company growth and a demand for more complex tools to support hybrid, remote and in-person workforces. Continue reading Alvaria’s workforce enterprise suite becomes Aspect