Natterbox, a global leader in cloud contact centre solutions, announces the launch of its innovative AI Call Coaching platform. Continue reading Natterbox Launches AI Call Coaching
Daily Archives: September 18, 2024
Zoom and Mitel announce strategic partnership
Zoom and Mitel, a global leader in business communications, announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel’s flagship communication platforms in a modern, deeply integrated communication experience. Continue reading Zoom and Mitel announce strategic partnership
Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Severn Trent has announced plans to open a new customer contact and dedicated training centre that will create 40 new jobs in Leicester, with more to come. The Midlands-based company is now on the search for new customer advisors to create a brand-new team based in the city. Continue reading Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
NICE announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Continue reading Dutch Railways Digitally Revolutionizes Transportation with NICE CXone